Jobs
New York
Post Date: March, 2020
Sales Pro
Full-time
Summary
Are you passionate about driving sales, building relationships, and consulting with customers on business solutions? Do you want to connect entrepreneurs and professionals with the tools they need to build success? As a Sales Pro, you help customers discover how Starstrong services can transform the way they work — and you build loyalty by maintaining those customer relationships. In this role, you serve as both a resource and a mentor to your fellow Starstrong team members. You also partner with leadership to find opportunities to connect customers with powerful tools and solutions that help their business thrive.
Key Qualifications
At least three years of success and high performance in sales of technology or business solutions, or equivalent.
Proven ability to take a personalized, solution-based approach to customer needs.
Advanced consultative expertise in Starstrong IT services and partnering third-party solutions, mobility adoption, and business transformation.
Description
As a Sales Pro, it’s your job to drive sales and awareness of Starstrong’s services for the business community. You keep customers engaged by leading briefings and workshops that showcase how Starstrong IT and third-party technology and services can help them build success. With the help of customer relationship management (CRM) tools, you plan and forecast business performance through account management, pipeline building, and opportunity management. You develop account plans to start and expand adoption of services and solutions — and deepen adoption within an organization. To ensure compliance with policies and procedures, you maintain a deep understanding of all retail business programs and offerings. Assess accounts’ individual needs and support the transition of those accounts to the Starstrong team that will best meet the customer’s specific needs. Starstrong’s most important resource, is our people. We’re proud to provide stock grants to employees at all levels of the company, and we also give employees the option to buy Satrstrong stock at a discount — both offer everyone at Starstrong the chance to share in the company’s success. You’ll discover many more benefits of working at Starstrong.
Email your resume to careers@starstrongit.com
Ref ID: 001045NY
Post Date: March, 2020
Technology Services Pro
Full-time
Summary
Do you have a passion for hands-on problem solving? Do you love helping others by sharing your technical knowledge? At Starstrong IT, you maintain customers’ trust in Starstrong as a skilled technician, troubleshooting and repairing products. You use your amazing diagnostic and people skills to assure customers of swift resolutions to their technical issues. You offer advice on accompanying accessories that will further improve the customer’s experience with their technology. You also educate your team members about products and services, while independently keeping your own technical know-how up to date. With your customer service brilliance and empathetic nature, you provide genius advice and support to both customers and team members.
Key Qualifications
At least three years of success and high performance in technology or business solutions, or equivalent.
Strong people skills and a knack for problem solving.
Ability to maintain composure and customer focus while troubleshooting and solving technical issues.
Ability to adhere to a schedule of customer appointments.
Description
As a Technology Services Pro, you provide insightful advice and friendly, hands-on technical support to Starstrong’s customers in need. You quickly diagnose product issues on the spot, explaining situations with patience and compassion. After determining whether repairs can be done or a replacement is needed, you offer solutions to quickly get users up and running again. Even if you’re juggling more than one customer, you stay conscious of their time demands as well as your own. You fulfill Starstrong’s service commitment with style, speed, and skill. And you earn the trust of customers and coworkers alike as you offer mentorship, knowledge, and even tips and training. At Starstrong, we care about improving our services. We’re looking for people who identify problems and provide feedback to ensure our customer service stays relevant and current. Starstrong’s most important resource, is our people. We’re proud to provide stock grants to employees at all levels of the company, and we also give employees the option to buy Satrstrong stock at a discount — both offer everyone at Starstrong the chance to share in the company’s success. You’ll discover many more benefits of working at Starstrong.
Additional Requirements
An aptitude for acquiring skills in technical repairs and an eagerness to learn about all software and hardware.
Excellent prioritization skills and an ability to make decisions quickly.
Excellent verbal and written communications skills.
Success in team environments, demonstrating shared responsibility and accountability with other team members.
Email your resume to careers@starstrongit.com
Ref ID: 044079NY